Question 1

I've purchased the Pro version but can't capture pictures?

Accepted Answer

If you have upgraded or purchased the Pro version but can't capture images please try the following actions before contacting us.

Check your purchase/upgrade was successful.
Close the app completely and re-open the app.
Delete or Uninstall the app and reinstall from your app store.
Restore the purchase through your devices subscriptions manager.

If this hasn't resolved your problem, please contact us for further help. Please ensure you have can provide information about your device such as:

Make & Model of device.
Version of app installed on your device. This can be found at the bottom of the in app menu.

Question 2

How do I change the address as it appears to be wrong?

Accepted Answer

You can't change the address manually. The map and location come from google mapping services via the GPS location on your device. Sometimes newer roads or sites aren't yet available through the mapping services so the app can only provide the address most know closest. Also sometimes the GPS location can be out on the device so turning it on/off can help make recalibrate the pin location to be more accurate if your device is out of sync slightly.

Additionally, we would recommend using the Project Name field to provide SAP assessors the project address. Sometimes this can be more useful for referring to the project/development name which can be different to the actual address.

Question 3

How do I delete a photo?

Accepted Answer

To delete a photo simply go to your photo album library on the device. Here you’ll find a My Site Witness folder/album which would have created when you installed the app. From here you can delete and share photos taken on the app.

IOS Devices

1. Go to photos on your home screen
2. Go to Albums tab
3. Open the My Site Witness folder
4. Here you can easily select, delete and share photos taken on the app

Question 4

Photo Permission Denied?

Accepted Answer

If you have lost your iPhone and have replaced it. It is likely that when you reinstall the My Site Witness app you'll need to give permission to upon reinstallation. If you don't your likely receive an error saying "All Photos Permission Denied"

To fix this you'll need to allow the app access to your photos and other settings.

To do this following the instructions below.

On the iPhone go to settings.
Scroll down to the list of your installed apps
Find My Site Witness and select it
Make sure the following are settings are set/selected

This should fix the problem.

Question 5

Problems with file naming?

Accepted Answer

If for some reason the file name isn't correct, i.e the plot number on the stamp says for example "Plot 1" however the file name when saved is something else, here's how you can check its setup correctly within the app. We suggest you do this before taking any further photos, as you can't amend the file name afterwards unless you do this manually outside of the My Site Witness app.

1. Always make sure you are running the latest version of the app. Visit your app store and update (if required), as this can often solve most common problems. If the problem still persists, continue with the below.

2. Make a note of the plot number on the stamp home screen (shown below).

3. Click on the "Stamp Settings" icon shown across the top of the screen (see below).

4. Click on the "File Name" icon at the bottom of the list (see below).

5. Here you'll be able to see what the file name will be based on the current stamp inputs. You should be able to see that the plot number matches that of the home screen stamp input shown in figure 2 above. If for some reason it doesn't please contact us for further help.

Question 6

How do i cancel my subscription?

Accepted Answer

Subscription management and billing for MySiteWitness are all handled through the App Store or Google Play Store, depending on your device. As such, cancellations must be processed through these platforms.

To cancel your subscription on an iPhone:

Open the Settings app.
Tap your name at the top of the screen.
Tap "Subscriptions."
Select the MySiteWitness subscription.
Tap "Cancel Subscription" and follow the on-screen instructions.

To cancel your subscription on an Android device:

Open the Google Play Store.
Tap the menu icon (three horizontal lines) in the top-left corner.
Tap "Subscriptions."
Select the MySiteWitness subscription.
Tap "Cancel Subscription" and follow the on-screen instructions.

If you require further assistance with the cancellation process, please refer to the support resources provided by Apple App Store or Google Play.

Help & Advice

How To Use The App

How do I change or add my company logo?

How to easily send or share photos/videos with others?

Common Questions

How do I set up the My Site Witness app for my project?

How do I ensure my photos meet the 2021 Building Regulations requirements?

Can I change the photo information after I’ve taken it?

Why the need for adding notes to a photo?

Why are my photos named automatically in the app?

Can I email photos instead of using Dropbox?

If our site should be in a location that doesn’t have a mobile phone signal or wifi access, can we still use the app?

Will photos taken on one users device be seen on another users device?

Can I upload photos not taken using the app into the My Site Witness App?

Troubleshooting